76
Net Promoter Score
8.7/10
Overall Score
9.0/10
Recommendation Rate
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As an award-winning agency, our clients’ satisfaction is at the core of everything we do. We recently conducted a mid-year comprehensive client satisfaction survey and received invaluable feedback from 17 of our esteemed clients. The results were overwhelmingly positive, with an overall score of 8.7/10 and an impressive recommendation rate of 9.0/10.
Net Promoter Score
Overall Score
Recommendation Rate
We’re delighted to share that our NPS (Net Promoter Score) was 76 which is an incredible achievement as an NPS score above 70 is world-class, and the benchmark for digital marketing agencies is 68. If you’re not familiar, the NPS is a widely used loyalty metric that measures the likelihood of customers recommending a company, product, or service to others. NPS is important because it provides a simple and effective way for businesses to gauge customer satisfaction and loyalty, identify areas for improvement, and measure the success of their customer experience efforts. A higher NPS signifies more enthusiastic customer advocacy and is often correlated with increased customer retention, business growth, and overall success.
The client satisfaction survey result showed an overall score of 8.7/10 and a 9.0/10 recommendation rate, affirming our commitment to delivering exceptional digital marketing services. By gathering feedback every six months across various critical areas, we ensure our services stay aligned with our clients’ needs and expectations. This feedback-driven approach allows us to continuously improve, refine our strategies, and provide the highest level of service to our valued clients. As a result, we remain steadfast in our pursuit of excellence and drive lasting success for our clients.
We understand that client satisfaction is an ever-evolving process and is a crucial component. Client needs, expectations, and industry trends change over time, making it essential for us to continually refine and enhance our services. Regular client feedback allows us to gauge how well we are meeting their requirements and identify areas where improvement is needed.
The results obtained from the client satisfaction survey provide us with a clear understanding of how well our strategies are working. By analysing the feedback received on the results achieved, we can determine the effectiveness of our campaigns and tailor them to deliver even better outcomes. This data-driven approach ensures that our clients’ businesses consistently thrive.
The positive response we received on our expertise showcases our ability to navigate the complexities within the industry. By continuously showcasing our expertise, we reinforce the trust our clients place in us, fostering long-lasting relationships.
We understand that client satisfaction is an ever-evolving process and is a crucial component. Client needs, expectations, and industry trends change over time, making it essential for us to continually refine and enhance our services. Regular client feedback allows us to gauge how well we are meeting their requirements and identify areas where improvement is needed.
The results obtained from the client satisfaction survey provide us with a clear understanding of how well our strategies are working. By analysing the feedback received on the results achieved, we can determine the effectiveness of our campaigns and tailor them to deliver even better outcomes. This data-driven approach ensures that our clients’ businesses consistently thrive.
The positive response we received on our expertise showcases our ability to navigate the complexities within the industry. By continuously showcasing our expertise, we reinforce the trust our clients place in us, fostering long-lasting relationships.
Clear and transparent communication is crucial for the success of any partnership. Through the survey feedback, we gained insights into how well we are communicating with our clients. We’re glad that the feedback confirms that our clients are well-informed and are confident in our ability to meet their needs.
Being proactive and innovative on a global scale is what sets us apart from the competition. Our clients’ feedback on proactivity helps us determine if we are staying ahead of their needs and challenges. Additionally, insights on innovation guide us in creating cutting-edge strategies that keep our clients ahead of the curve. Regular feedback empowers us to continuously innovate, ensuring our clients receive fresh and impactful marketing campaigns.
Accurate and timely reporting is vital to the success of any marketing campaign. The survey feedback on reporting sheds light on how well we are presenting data and insights to our clients. Whether we are meeting their reporting needs or can improve in certain areas, this information helps us refine our reporting practices and deliver comprehensive insights that empower our clients to make informed decisions.
Clear and transparent communication is crucial for the success of any partnership. Through the survey feedback, we gained insights into how well we are communicating with our clients. We’re glad that the feedback confirms that our clients are well-informed and are confident in our ability to meet their needs.
Being proactive and innovative on a global scale is what sets us apart from the competition. Our clients’ feedback on proactivity helps us determine if we are staying ahead of their needs and challenges. Additionally, insights on innovation guide us in creating cutting-edge strategies that keep our clients ahead of the curve. Regular feedback empowers us to continuously innovate, ensuring our clients receive fresh and impactful marketing campaigns.
Accurate and timely reporting is vital to the success of any marketing campaign. The survey feedback on reporting sheds light on how well we are presenting data and insights to our clients. Whether we are meeting their reporting needs or can improve in certain areas. This information helps us refine our reporting practices and deliver comprehensive insights that empower our clients to make informed decisions.
Our dedication to client satisfaction, evident from the remarkable feedback received in our recent survey, sets us apart as a trusted agency in digital growth. With international experts, innovative strategies, and transparent communication, we tailor our services to our clients’ specific needs.
